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Terms of Use

About Us

This website is operated by Claire Green of Greens Holdings UK Limited. If you have any questions of comments, or wish to use our website images and/or content, please contact us using the details below. These Terms and Conditions were last updated 01 July 2019.

Contact Information

Telephone 0113 217 7723 (Monday - Friday 09:30 - 15:30)
Email enquiries@smoke-king.co.uk

Please address any complaints or concerns to Claire Green (Director) using the above details.

For returns -  please use the address found on your invoice in your order.

Age Verification

When shopping with us for the first time we are required to verify your age. Upon placing your first order you will receive an email with a secure link to upload your documents. We are unable to process any orders until your account has been verified.

Once you have uploaded your ID you will receive an email to confirm we have received your ID for processing.

Keeping you updated

When you complete your purchase we'll send you an order acknowledgement to let you know we've received your order.

Once your account has been age verified we’ll send you an order processing confirmation to let you know we have accepted your order.

If we need to cancel your order or if you've changed your mind, you'll receive a cancellation confirmation.

The contract for your order is only formed when we accept your order.

Pricing and Information

Prices displayed are correct at time of entry, and what the law calls an "invitation to treat". You cannot insist that a shop sells you anything at a marked price, whether or not they have made a mistake. Under law, a retailer is entitled to decide the price they want to charge for for goods. Visit http://www.tradingstandards.gov.uk/advice/consumer-advice.cfm for more information from Trading Standards.

If by mistake we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to proceed with the order. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy.

In the same way, you don't have to buy goods from anyone, a retailer is under no obligation to sell you anything.

Website Registration

To purchase from our website, you will need to setup a user account. This is simple to do, allows you to keep track of your purchases, and ensures a positive buying experience.

You will need to enter a valid email address which we can contact you on, and provide a password. We ask you to keep this secure - our team do not have access to see this. If you forget your password, you can reset it.

Delivery

Delivery should be fast, easy and hassle-free. Orders placed after Friday 2pm, during the weekend or on a Bank Holiday will be subject to a slight delay as delivery services do not operate a standard service during these periods. Once an order is placed, and an item has been dispatched, you will receive a Dispatch email. This will give you your delivery tracking number (where applicable).

When you place your order you are given a choice of delivery options. The timescales shown are estimates only and are not guaranteed (unless you are purchasing a guaranteed next day service). 

Orders dispatched via Royal Mail will usually fit through a letterbox, therefore won't need a signature. Larger parcels, and our courier service will require a signature for parcels.

Payment and Currency

We accept Visa, MasterCard, Visa Debit, UK Maestro and Switch, Visa Electron and American Express. If you are shopping from a non-UK country, please place your order in the normal way, and your credit card company will convert the order to your currency.

Order Cancellations

An order cancellation can only take place if an item has not been despatched. If an item has been despatched in good faith, this will then be classed as a return. Should you wish to cancel your order, please contact us immediately.

Unwanted Items

If you wish to return any unwanted items that have already been dispatched, you must do this within 30 days of receiving the goods. You will be required to pay any return postage costs. The goods must be returned and received in original condition with original packaging, and fit for resale. 

You have a duty to take reasonable care of returned products and any refund may be withheld or a charge incurred if you fail to take such care and damage the products. Please make sure that your return package is packed and sealed securely. We recommend the use of an insured parcel service. Please retain proof of postage as we cannot issue refunds for items we do not receive. For further information, visit our Returns section.

Discount and Voucher Codes

On occasion, we may offer a discount on your order or certain items using a discount or voucher code. These codes are applicable for online transactions only and cannot be used in conjunction with any other offer. We reserve the right to end or extend these promotions at any time and without notice.

Discount codes are only available to retail customers choosing to purchase one or more items. Voucher codes may not be used against wholesale, bulk-purchasing or any resale environment. A fair usage policy may be implied.

Minimum Purchase Discounts

Occasionally we offer larger discounts on orders with a minimum quantity, this is defined by either number of items in the basket, or basket value. For clarity we'll do our best to display the terms of any associated discounts on any promotional email or campaign.

Faulty or Incorrect Items

Occasionally faulty items do occur and we'll do our best to put it right straight away. If you receive a faulty or an incorrect item, we'll offer you a replacement (this is at no cost to you). If you feel this is not satisfactory, we'll give you a full refund and you'll be required to return the item to us using our returns form. Faulty items should be returned to us within 30 days to allow a prompt refund.

Exchanges

We'll usually honour exchanges for new items within 30 days of contacting us. To efficiently manage stock levels, we recommend placing an order for your new item before you send the old item back. This ensures a prompt delivery and speeds up the returns process.

Note: We can only accept items returned in original condition (with original or shrink-wrap packaging). Please remember that the responsibility of the item is yours until we've successfully received the item. We always recommend using signed for delivery options.

Import Duties

The cost of any import duties or taxes are not included in our prices. We will not be responsible for any additional charges for importing goods.

Age Gate