Delivery Information

Delivery should be fast, easy, and hassle-free. Cut off for normal dispatch is 2pm and 3.30pm for Premier Delivery customers.

We dispatch orders daily, Monday through Saturday. Please note weekends and Bank Holidays will affect your delivery, as couriers don't collect parcels on public holidays or weekends.

We guarantee to dispatch your order the same day when you order before the cut-off and choose Royal Mail Special Delivery or APC Next Day service.

Delivery Options

We've summarised our delivery options, including dispatch and delivery times in one place.

Service Name Delivery Type Dispatch Time Delivery Timescale

Royal Mail Special Delivery

Guaranteed by 5.30pm

Same Day 

Order before 2pm

Guaranteed Next Working Day (Mon-Fri)

Not Guaranteed - Saturday (99%)

Premier Delivery [Free Delivery to Premier Delivery Customers]

Dispatched using Royal Mail: 

  • 1st Class under £25
  • 1st Class Tracked over £26

Estimated

Same Day 

Order before 3.30pm

1-3 Working Days

APC Monday to Friday

  • APC Next Working Day
  • APC £1 when you spend £100

Estimated

Same Day

Order before 2pm

Next Working Day

Not Guaranteed

Royal Mail Tracked 24

Estimated

Within 1 Working Day

1-3 Working Days

Royal Mail Tracked 48

Estimated

Within 1 Working Day

2-5 Working Days

Royal Mail 24

Estimated

Within 2 Working Days

2-5 Working Days

Royal Mail 48

Estimated

Within 2 Working Days

3-6 Working Days


Delivery Costs

These costs are shown for our Royal Mail and APC delivery services.

Great news! Get Next Working Day Delivery for £1 when you Spend £100 or more

 

Weight Untracked Delivery Tracked Delivery  
 

Royal Mail 2nd Class

Royal Mail 1st Class

Royal Mail 2nd Class Tracked

Royal Mail 1st Class Tracked

Royal Mail Special Delivery

APC

Up to 100g £1.79 £1.99 £3.85 £5.85 £7.49 £4.50
Up to 250g £2.49 £2.69 £3.85 £5.85 £7.49 £4.50
Up to 500g - £3.79 £3.85 £5.85 £7.49 £4.50
Up to 750g - £4.39 £3.85 £5.85 £8.49 £4.50
Up to 1kg - £4.99 £3.85 £5.85 £8.49 £4.50
Up to 2kg - £4.99 £3.85 £5.85 £9.99 £4.50
Up to 6kg - £5.49 £3.85 £5.85 Calculated in checkout* £4.50


* Our Checkout calculates amounts in between 2kg and 6kg for Royal Mail Special Delivery

£1 Next Working Day Delivery - Spend Over £100

  • Spend £100 and choose Next Working Day for £1 at Checkout
  • This service is Express, and delivers in 1-2 working days (Monday to Friday only)
  • This is a best-effort service and is not guaranteed in any way

Tracking your Order

The following services offer tracking:

  • Royal Mail Special 
  • Royal Mail Tracked 24 (1st Class Tracked)
  • Royal Mail Tracked 48 (2nd Class Tracked)
  • APC Next Day
  • DHL Express

Orders received on Royal Mail 24 or Royal Mail 48 won't offer any tracking, and we're unable to offer you a delivery update on your order.

Late Deliveries

We're really to learn your order isn't with you, yet. The most common reason why your order isn't yet with you is because your order is running late with the delivery company. We know it's frustrating, and we log every late delivery to ensure our partners are doing a good job. 

Most delivery companies have a minimum delivery wait time before we can chase them for updates, here's how long you should wait before getting in touch:

Delivery Service Days to Wait
Royal Mail Special Delivery One working day after your guaranteed delivery date
APC Next Day One working day after your estimated delivery date
Royal Mail Tracked 24 Five working days after your order is dispatched
Royal Mail Tracked 48 Seven working days after your order is dispatched
Royal Mail 24 14 working days after your order is dispatched
Royal Mail 48 21 working days after your order is dispatched

Late Delivery Compensation

Some delivery services include compensation if your order is late.

Delivery Service Service Type Compensation
Royal Mail Special Delivery Guaranteed

Full refund of your delivery charges
If your order doesn't arrive by 5.30pm the next working day

APC Next Day (including APC £1 when you spend £100) Estimated

Partial refund of delivery charges
If under 2 days late > Refunded to difference of Royal Mail Tracked 24 (51p)
If more than 2 days late > refunded to difference of Royal Mail Tracked 48 (81p)

Royal Mail Tracked 24 Estimated

No delivery compensation

Royal Mail Tracked 48 Estimated

No delivery compensation

Royal Mail 24 Estimated

No delivery compensation

Royal Mail 48 Estimated

No delivery compensation

Free Delivery Estimated

No delivery compensation

Any late delivery compensation is paid in the form of a Gift Card which can be used to against future orders.

If your order is marked as delivered, but you've not yet received it, we'd ask you to check any safe locations and speak with neighbours. If you still can't locate it, please get in touch right away. We may need a couple of days to investigate your delivery.

Other Delivery Information

Postage and Packaging

The weights are based on order weight which includes the order contents plus packaging.

UK - Click & Collect

We offer a free Click & Collect service from our showroom in Otley, Leeds, in Yorkshire

*We reserve the right to change or amend the delivery service you select upon dispatch. 

Age Gate