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Delivery Information

Please note we are unable to ship any tobacco leaf products outside of the UK.

We keep our shipping costs as low as possible. Our shipping charges are listed below, although these will be confirmed before checkout. If you've any questions, please do get in touch.

 

UK

  • We ship orders Monday to Friday - our shipping cut-off is 4:00pm
  • We use Royal Mail for most orders
  • For orders containing a lighter, we send with Collect+ at no extra cost to you, as Royal Mail can't accept these (please allow a little extra time to receive your items)
  • At our discretion we may use Collect+ Tracked (No Signature Required) on larger orders at no extra cost to you
Weight Uninsured Shipping Insured Shipping
 

Est. 3-6 Days
Royal Mail 2nd Class
(currently unavailable)

Est. 2-4 Days
Royal Mail 1st Class

Est. 2-4 Days
Royal Mail Tracked 2nd Class

Est. 1-3 Days
Royal Mail Tracked 1st Class

Next Working Day
Royal Mail Special Delivery
(order by 2:30pm)

Up to 100g £1.79 £1.99 £3.99 £5.99 £7.49
Up to 250g - £2.69 £3.99 £5.99 £7.49
Up to 500g - £3.79 £3.99 £5.99 £7.49
Up to 750g - £4.39 £3.99 £5.99 £8.49
Up to 1kg - £4.99 £3.99 £5.99 £8.49
Up to 2kg - £4.99 £3.99 £5.99 £9.99
Up to 6kg - £5.49 £3.99 £5.99 Calculated in checkout

* Our Checkout calculates amounts in between 2kg and 6kg for Royal Mail Special Delivery by 1pm

Postage and Packaging

The weights are based on order weight which includes the order contents plus packaging.

 

UK - Click & Collect

We offer a free Click & Collect service from our offices in Otley, Yorkshire

 

Europe

Insured (upto £500) - please visit the checkout for an accurate shipping price.

 

USA

Insured (upto £500) - please visit the checkout for an accurate shipping price.

 

Rest of World

Insured (upto £500) - please visit the checkout for an accurate shipping price.

Please note that if you do not choose the insured option, we will not be held liable for any losses in transit.

 

Insured Delivery Services

We recommend always using Royal Mail's Tracked services as this service offers full order tracking from dispatch to doorstep, and covers against losses while your order is in the post. 

Discretionary Additional Coverage

Royal Mail Tracked services cover orders up to value of £100. At no cost to you, and at our discretion, we will cover the additional value of your order.
For example, if your order was £120, we would cover the additional £20 that Royal Mail would not. Subject to processing the first part of your claim and approval from Royal Mail.
Any difference is paid in the form of a credit note which may be redeemed on your next order, valid up to 12 months. No cash value.

Making a Claim

In the unlikely event you need to make a claim, please follow the steps on the Where's my order page.
Please note: For Tracked services, Royal Mail will only consider claims where your order has not arrived 10 working days after the due delivery date. Claims must be submitted within 70 calendar days to be eligible for the Royal Mail Insurance and Discretionary Additional Coverage.

Royal Mail 1st and 2nd Class (Uninsured) Services

Royal Mail's 1st and 2nd Class Uninsured delivery options offer reliable delivery, however;

  • These services are untracked, so we are unable to offer you updates on the progress of your parcel when it's out for delivery
  • Does not offer enhanced protections such as insurance or our Discretionary Additional Coverage
  • Does not guarantee the delivery timescales of your order - these services can, in some cases, take up to 15 calendar days

If your order has not arrived after 15 days, and you have been in contact with us, you may be eligible to claim the cost of your postage. See Royal Mail Claims.

We regret we cannot process any claims on your behalf with Royal Mail.

Age Gate