Last Update: 1 April 2020 at 3:25 PM
On 23 March 2020, UK Government announced a lockdown, restricting movements of the general population, and forcing the closure of non-essential shops and retailers.
As we operate as an online business, we will continue to work as usual.
Maintaining the safety of our employees and family is critically important to us at this time, and we have decided to disperse our teams to work remotely where possible. As such, our usual functions (website, customer services and order fulfilment services) are mostly unaffected.
Dispatching Your Items
We have increased the capability of our teams to respond to the increased demand for our products.
Last Update on 31 March at 12:45 PM - We are currently dispatching orders within four business days.
|Order Date||Order Status|
|Wednesday 25th March||Dispatched|
|Thursday 26th March||Dispatched|
|Friday 27th March||Dispatched|
|Saturday 28th March||Dispatched|
|Sunday 29th March||Dispatching from Wednesday 1st April|
|Monday 30th March||Dispatching from Thursday 2nd April|
|Tuesday 31st March||Dispathing from Friday 3rd April|
|Wednesday 1st April||Dispatching from Monday 6th April|
Last Update on 24 March at 12:30 PM:
- We have suspended all orders on Next Day Delivery services.
- Royal Mail First Class (1-2 business days) and Royal Mail Second Class (2-4 business days) are both still available.
- We have suspended International Delivery options.
Restriction and Availability of Products
Updated on 30 March at 1:25 PM
We have seen a sharp rise in the demand for our Tobacco products. To maintain orders, we have introduced UPDATED limits as follows:
*** A maximum of TEN of the following Tobacco-related products: ***
*** A maximum of FIVE of the following Tobacco-related products: ***
- Hand-Rolling Tobacco
- Rolling Tobacco
- Accessories including Filter Tips
Out of Stock Items
These are fast-moving products, and at times you may find they are unavailable to purchase on our website at times. Our team are booking more stock in regularly. Where a product is out of stock, you can subscribe to a back-in-stock email.
We have doubled our Customer Services capacity to respond to the increased volume of enquiries that we are receiving at this time. However, you may experience a small delay in receiving a replying. Our tips for getting in touch are:
- Where possible, avoid calling and place orders online
- Send any non-urgent queries to us via Email
- Make use of our Live Chat during business hours
Our lines are busy, and at times may be engaged. We are assisting our vulnerable customers who don't have access to the internet as a priority.
If you are unable to get through, you are encouraged to try again or Email Us to request a call back if you are looking to place an order.
We have introduced Live Chat into our website to help answer your questions which is often quicker than emailing.
We will keep this page up to date with information which may impact your order with us.
We wish that you and your family stay safe and healthy at this challenging time,
The Green Family