New Customer Frequently Asked Questions

We're chuffed you're considering shopping with us. We've put together some of our frequently asked questions and answers below.

How do I buy from you?

Shop online by simply adding the products you’d like to buy to your basket and following the prompts to the checkout. You’ll need to register with us. It takes a few moments and ensures we can send your order. If you’d prefer to speak to the team, call 0113 217 7723.

Do you offer discreet packaging?

Yes, all our packing is entirely discreet, and it doesn’t show our company name.

How much is delivery?

Our delivery starts at just £1.79, and you can see our rates on our Delivery Information page and at the checkout once you’ve added your products. New customers can get free delivery on their first order by joining our newsletter.

Who do you use for delivery, and how long does it take?

We send orders using Royal Mail, and we offer several different services and a delivery estimate at the checkout. We may use a courier service for larger orders at our cost.

Do you offer discounts on cigarettes and tobacco products?

The sale of tobacco products is highly regulated, and due to tight UK laws, it’s illegal for us to discount tobacco products. It’s against the law for retailers to promote the sale of tobacco products which is why words used to describe products such as "Save", "Discount", "Cheap" are not allowed.

Are your advertised products in stock?

Yes. Our products are in stock ready for dispatch from our warehouses. We don’t sell on behalf of third parties, and we don’t oversell the stock listed on our website.

How old do I need to be to buy from your website?

If you’re asking, you’re too young. You must be 18+ to buy tobacco products, and yes, we do check.

Can I buy Cigarettes and Tobacco online, and is it legal?

Yes! Many people don’t realise you can shop for cigarettes, tobacco and cigars online. Purchasing tobacco online is perfectly legal, and all our tobacco products are duty paid UK products with UK health warnings.

Do you accept PayPal?

As tobacco is a high-risk product for card processors, PayPal doesn't accept retailers like us. If the position with PayPal changes, we’ll update this.

Why do I have to create an account to checkout?

We can mark your account as verified to prevent future orders from being checked for age verification.

How can I be sure your website is legitimate?

We know ordering online can feel risky. We’ve been selling online for over a decade, and you can pop into our physical shop in Leeds and see our faces here. Our customers are our biggest advocate, with over 14,500+ verified reviews where you can do your research.

Do you ship outside of the UK?

Due to changing regulations with payment card processors, we’re not allowed to send tobacco products outside the UK. Our website has measures to prevent ordering tobacco from outside the UK.

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