Our Story

March 2020 - When Things Changed

On 22nd March 2020, the country braced itself for a country-wide lockdown. Like everyone, we had no idea what was going to happen or what it meant for us. On the morning of 23rd March 2020, we heard the chilling announcement “The UK is to enter a full lockdown to protect against the COVID 19 pandemic.”

Within minutes, hundreds of orders flooded into our website. Within hours we had received over 1,500 orders, more than our small team was prepared for.

Should we turn the website off? Was one of the thoughts shared by the team. We devised a plan to protect our team and split jobs by having the entire team working from home.

Overnight we assembled two new customer services teams, and three packing teams to keep on top of the orders that came flooding in to our website.

Our newly formed customer services team took almost 1,000 calls in a week - just a few more than we were used to!

August 2020 - Introducing Our New HQ!

On 23 August we completed a move to our new HQ in Otley, Leeds, West Yorkshire. It took over a year in the planning, design and build. Things did take longer than we planned because of the restrictions in the pandemic.

August 2021 - Unveiling our Physical Store

For over twenty years, Greens of Leeds was the trusted tobacconist in Leeds city centre. We’re dead proud to unveil our new showroom - home of our quintessential cigars, and our new sister company, Barber & Bennett - The wine and spirits merchant.

May 2022 - A Brand New Look!

We’ve spent years fighting off competition and pop-up tobacconists that have ripped our photos and logo! After months of hard work from the team, we’re so excited to unveil our brand new logo and branding! The same Smoke-King family, but with a brand new look.