Dispatch update
Dispatching now
Order by 2:30pm

Delivery Information

Delivery should be fast and fuss-free. We have a range of delivery options available for tobacco delivery across the UK. We can’t send tobacco internationally, sorry about that.

Updated 13 April 2026 Our delivery partners are facing higher costs due to global fuel price increases. We've made a temporary adjustment to our delivery pricing. We'll review this as soon as possible.

How quickly will I get my order?

Choose your location to see the fastest, fast and cheapest delivery options available to you. This information is provided as an estimate only.

Estimates are based on the time of day, your delivery location, and our dispatch cut-offs. Delivery dates are estimates, not guarantees, unless you choose a guaranteed service.

Delivery options

We offer Royal Mail Tracked and DPD Courier options.

UK Mainland

Fastest DPD Next Day Delivery
Speed
Usually next day
Price
£4.50
Delivery days
Monday - Friday
Fast Royal Mail 1st Class Tracked
Speed
Usually 1-2 days
Price
£4.20
Delivery days
Monday - Sunday
Cheapest Royal Mail Tracked 2nd Class
Speed
Usually 2-3 days
Price
£3.20
Delivery days
Monday - Friday
Guaranteed Royal Mail Special Delivery 1pm
Speed
Next day by 1pm
Price
£11.20 up to 1kg
£14.95 up to 2kg
£17.95 up to 5kg
Delivery days
Monday - Sunday

Scottish Highlands and Isle of Wight

Fastest Two Day Delivery
Speed
Usually 2 days
Price
£13.95
Delivery days
Monday - Friday
Fast Royal Mail 1st Class Tracked
Speed
Usually 2-3 days
Price
£4.20
Delivery days
Monday - Sunday
Cheapest Royal Mail Tracked 2nd Class
Speed
Usually 4-6 days
Price
£3.20
Delivery days
Monday - Friday

Jersey, Guernsey and Isle of Man

i
From 1 April 2026, Royal Mail changed how quickly they deliver to these areas. In some cases, delivery may take up to an extra 3 days compared with previous estimates.
Fast Royal Mail 1st Class Tracked
Speed
Usually 2-3 days
Price
£4.20
Delivery days
Monday - Friday
Cheapest Royal Mail Tracked 2nd Class
Speed
Usually 3-6 days
Price
£3.20
Delivery days
Monday - Friday
Unlimited Delivery all Year

Premier Delivery Pass

Free delivery across UK Mainland, Highlands and Islands for a full year.
Learn more about our Delivery Pass →

£19.95 per year
£1 Delivery

£1 Delivery (order by 12pm)

Spend £100 or more and get FAST delivery for £1.
Services may vary, depending on your location.

Spend £100 or more

Dispatch Timings

We dispatch orders Monday to Saturday.

  • Premier Delivery Customers Same day dispatch, order by 2.30pm weekdays, 12.30pm Saturday
  • £1 Delivery (Spend £100 or more) via DPD or Royal Mail Same day before 12pm weekdays, 12.30pm Saturday
  • DPD Next Day Delivery Same day before 2.30pm weekdays, 12.30pm Saturday
  • Royal Mail Special Delivery (Guaranteed) Same day before 2.30pm weekdays, 12.30pm Saturday
  • Royal Mail 1st Class Tracked Dispatched within 1-2 working days
  • Royal Mail Tracked 2nd Class Dispatched within 2-3 working days

Delivery times shown are estimates unless a guaranteed service is selected.

Late Deliveries

If your order has not arrived yet, it may still be within the delivery company's normal wait window. Please use the guide below before getting in touch so we can raise it at the right time.

Delivery service
Royal Mail Special Delivery
Type
Guaranteed
Contact us after
One working day after your guaranteed delivery date
Delivery service
DPD Next Day
Type
Estimated
Contact us after
One working day after your estimated delivery date
Delivery service
Royal Mail Tracked 24
Type
Estimated
Contact us after
Five working days after your order is dispatched
Delivery service
Royal Mail Tracked 48
Type
Estimated
Contact us after
Seven working days after your order is dispatched
Delivery service
Royal Mail 24
Type
Estimated
Contact us after
14 working days after your order is dispatched
Delivery service
Royal Mail 48
Type
Estimated
Contact us after
21 working days after your order is dispatched

Late Delivery Compensation

Some delivery services include compensation if they arrive late. Where compensation applies, it is issued as a gift card to use against a future order.

Guaranteed
Royal Mail Special Delivery
Compensation
Full refund of your delivery charges
When this applies
If your order does not arrive by 5.30pm the next working day
Estimated
DPD Next Day
Compensation
Partial refund of delivery charges
When this applies
If more than two days late, credit of £1.
Estimated
Royal Mail Tracked 24
Compensation
No delivery compensation
When this applies
Tracked estimated service
Estimated
Royal Mail Tracked 48
Compensation
No delivery compensation
When this applies
Tracked estimated service
Estimated
Royal Mail 24
Compensation
No delivery compensation
When this applies
Estimated service
Estimated
Royal Mail 48
Compensation
No delivery compensation
When this applies
Estimated service
Estimated
Free Delivery
Compensation
No delivery compensation
When this applies
Free estimated service
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Any late delivery compensation is paid in the form of a gift card which can be used against future orders. If a parcel is marked as delivered but you have not received it, check safe places and neighbours first, then get in touch so an investigation can be opened.