Delivery should be fast, easy, and hassle-free. Cut off for normal dispatch is 3pm and 3.30pm for Premier Delivery customers.
We dispatch orders daily, Monday through Saturday*. Please note weekends and Bank Holidays will affect your delivery, as couriers don't collect parcels on public holidays or weekends.
We guarantee to dispatch your order the same day when you order before the cut-off and choose Royal Mail Special Delivery or DPD Next Day service.
Delivery Options
We've summarised our delivery options, including dispatch and delivery times in one place.
| Service Name | Delivery Type | Dispatch Time | Delivery Timescale |
|
Royal Mail Special Delivery |
Guaranteed by 5.30pm |
Same Day Order before 3pm* |
Guaranteed Next Day
|
|
Premier Delivery [Free Delivery to Premier Delivery Customers] Dispatched using Royal Mail:
|
Estimated |
Same Day Order before 3.30pm |
1-3 Working Days |
|
DPD Monday to Friday
|
Estimated |
Same Day Order before 3pm |
Next Working Day Estimated Next Day - Not Guaranteed |
|
DPD Next Day Monday to Friday
|
Estimated |
Within 1 Working Day |
Estimated 1-3 Working Days |
|
Royal Mail Tracked 48 |
Estimated |
Within 1 Working Day |
2-5 Working Days |
|
Royal Mail 24 |
Estimated |
Within 2 Working Days |
2-5 Working Days |
|
Royal Mail 48 |
Estimated |
Within 2 Working Days |
3-6 Working Days |
* Please Note - Orders placed after 12pm Saturday will be dispatched the next working day
Please note: Orders to the Channel Islands, Scottish Highlands, and Islands may take longer, so we recommend allowing at least one extra working day.
Any orders containing dangerous goods, such as lighters, vapes, lighter gas or fluid, will automatically be shipped with DPD in accordance with Royal Mail prohibited goods regulations. We are unable to ship dangererous goods to some areas and your order may be refunded.
Delivery Costs
These costs are shown for our Royal Mail and DPD delivery services.
| Weight | Untracked Delivery | Tracked Delivery | ||||
|
Royal Mail 2nd Class |
Royal Mail 1st Class |
Royal Mail 2nd Class Tracked |
Royal Mail 1st Class Tracked |
Royal Mail Special Delivery |
DPD |
|
|---|---|---|---|---|---|---|
| Up to 100g | £1.79 | £1.99 | £3.85 | £5.85 | £7.49 | £3.75 |
| Up to 250g | £2.49 | £2.69 | £3.85 | £5.85 | £7.49 | £3.75 |
| Up to 500g | - | £3.79 | £3.85 | £5.85 | £7.49 | £3.75 |
| Up to 750g | - | £4.39 | £3.85 | £5.85 | £8.49 | £3.75 |
| Up to 1kg | - | £4.99 | £3.85 | £5.85 | £8.49 | £3.75 |
| Up to 2kg | - | £4.99 | £3.85 | £5.85 | £9.99 | £3.75 |
| Up to 6kg | - | £5.49 | £3.85 | £12.99 | * | - |
Our Checkout calculates amounts in between 2kg and 6kg for Royal Mail Special Delivery
£1 Next Working Day Delivery - Spend Over £100
- Spend £100 and choose Next Working Day for £1 at Checkout
- This service is Express, and delivers in 1-2 working days (Monday to Friday only)
- This is a best-effort service and is not guaranteed in any way
Tracking your Order
All our delivery services are fully tracked. Royal Mail will notify you by email and SMS with your estimated delivery day and window.
DPD will send an email and SMS to confirm your delivery date, and will provide you with a 1 hour delivery slot.
Late Deliveries
We're really to learn your order isn't with you, yet. The most common reason why your order isn't yet with you is because your order is running late with the delivery company. We know it's frustrating, and we log every late delivery to ensure our partners are doing a good job.
Most delivery companies have a minimum delivery wait time before we can chase them for updates, here's how long you should wait before getting in touch:
| Delivery Service | Days to Wait |
| Royal Mail Special Delivery | One working day after your guaranteed delivery date |
| DPD Next Day | One working day after your estimated delivery date |
| Royal Mail Tracked 24 | Five working days after your order is dispatched |
| Royal Mail Tracked 48 | Seven working days after your order is dispatched |
| Royal Mail 24 | 14 working days after your order is dispatched |
| Royal Mail 48 | 21 working days after your order is dispatched |
Late Delivery Compensation
Some delivery services include compensation if your order is late.
| Delivery Service | Service Type | Compensation |
| Royal Mail Special Delivery | Guaranteed |
Full refund of your delivery charges |
| DPD Next Day (including APC £1 when you spend £100) | Estimated |
Partial refund of delivery charges |
| Royal Mail Tracked 24 | Estimated |
No delivery compensation |
| Royal Mail Tracked 48 | Estimated |
No delivery compensation |
| Royal Mail 24 | Estimated |
No delivery compensation |
| Royal Mail 48 | Estimated |
No delivery compensation |
| Free Delivery | Estimated |
No delivery compensation |
Any late delivery compensation is paid in the form of a Gift Card which can be used to against future orders.
If your order is marked as delivered, but you've not yet received it, we'd ask you to check any safe locations and speak with neighbours. If you still can't locate it, please get in touch right away and we will open an investigation. This process may take up to 14 days. If a parcel is confirmed lost you will receive a full refund.
Other Delivery Information
Postage and Packaging
The weights are based on order weight which includes the order contents plus packaging.
UK - Click & Collect
We offer a free Click & Collect service from our showroom in Otley, Leeds, in Yorkshire
*We reserve the right to change or amend the delivery service you select upon dispatch.