How Click & Collect Works
Frequently Asked Questions
We're located on Otley Mills Business Park in Otley. Our address is:
Unit E2 Otley Mills
Otley, LS21 3EE
Our postcode is relatively new, so you may not find it in your sat-nav just yet. We recommend that you use Google Maps for Directions.
If you're unable to find us simply give us a call on 0113 217 7723 and we'll direct you.
All our in-stock products are available for collection. The product page will show a green banner informing you of Order & Collect availability.
Orders can be collected Monday to Friday 08:30am until 5:30pm. If you have a special request, please let us know, and we'll do our best accommodate.
You'll receive an email from us to let you know when your order is ready for collection. This email will contain your order number, our address and collection instructions.
Park up in the space by our Order & Collect flag (it's huge, you won't miss it!). Give the team a call on 0113 217 7723, and we'll bring your order to your car.
Due to Covid-19 restrictions, customers are not currently permitted to enter our showroom.
Give our team a call on 0113 217 7723, and we'll organise a new time for you to collect your order from us.
If it's been longer than seven days since your collection date, we will cancel and refund your order.
If you're returning your order in person, please telephone ahead on 0113 217 7723 so that our team know to expect you.
You can also pop your items in the post, at a cost to you, our address is:
Greens Holdings UK Limited Unit E2 Otley Mills
Otley, LS21 3EE
Please ensure you include your order number so your refund can be processed promptly.